At St Croix, we want to ensure that you are completely satisfied with the products you purchase from us. Our Shipping and Returns Policy outlines our procedures and guidelines for shipping and returns.
Shipping Policy
We offer shipping services to all customers within the UK. Orders are shipped within 2-3 business days after the order has been placed and payment has been received. We use Royal Mail as our shipping carrier, to ensure that your order is delivered to you as quickly and efficiently as possible.
Shipping costs are determined based on the weight and size of your order, as well as the shipping destination. You will be provided with a shipping cost at checkout.
Please note that we do not offer international shipping at this time.
Returns Policy
We understand that sometimes you may need to return a product. We accept returns for products that are unused, unopened, and in their original packaging within 30 days of purchase. To initiate a return, please contact our customer service team at info@stcroix.co.uk
Once our sales team have confirmed your return, please package the product carefully and send it back to us using a trackable shipping method. Once we receive the returned product, we will issue a refund for the purchase price of the product (minus any shipping costs).
Please note that we do not accept returns for used or opened products, or for products that are not in their original packaging.
Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer service team immediately at
info@stcroix.co.uk We will work with you to resolve the issue as quickly as possible by providing a replacement product or issuing a refund.
Contact Us
If you have any questions about our Shipping and Returns Policy, or if you need assistance with a return or exchange, please contact our customer service team at info@stcroix.co.uk We are here to help!
